Fabric damaged in shipping
A buyer received rolls of fabric damaged during transit. We gathered the shipping documents and survey report and helped file the claim.
What we cover
Our services
Select a service to see what it covers. We can also arrange cover that is not listed here.
Marine & cargoMarine Cargo Insurance
Protects goods against loss or damage while they move by sea, air or land.
- Import and export shipments
- Goods in transit
- Claims support
Marine & cargoFreight Forwarder's Liability Insurance
Covers a freight forwarder's legal liability for the cargo it handles for customers.
- Loss or damage to customers' goods
- Delays and handling errors
- Legal costs and claims support
Business & engineeringCommercial Risks
Covers the property and operations your business depends on.
- Fire and burglary
- Machinery and equipment
- Business interruption
Business & engineeringContractor's All Risks
Covers construction projects against accidental loss or damage while work is in progress.
- Works, materials and site equipment
- Third-party liability on site
- Civil and building projects
Business & engineeringErection All Risks
Covers the installation of machinery, plant and steel structures.
- Plant and machinery installation
- Testing and commissioning
- Third-party liability
Motor & liabilityMotor (Private & Commercial)
Cover for cars, vans and commercial fleets.
- Private car
- Commercial vehicles
- Renewal and claim help
Motor & liabilityLiability Insurance
Protects you when a third party claims against you.
- Public and product liability
- Professional indemnity
- Employer's liability
Personal & lifePersonal Line
Everyday protection for you and your family.
- Home and contents
- Travel
- Personal accident
Personal & lifeLife & Health Insurance
Financial security for your family and help with medical costs.
- Life and term plans
- Medical and hospitalisation
- Group plans for employees
Personal & lifeEstate Planning
Helps you arrange what you leave behind, and who receives it.
- Wealth protection
- Planning for your family
- Review with your advisor
In practice
Case studies
Examples of how cover and claims support work in practice.
Auto gate damages a car
A car was damaged by a faulty gate at a business premises. The business's liability policy responded and we supported the claim.
Machinery breakdown
A manufacturer needed repairs after a machine failed. We prepared the claim and followed up with the insurer until it was settled.
Sample scenarios for illustration. Replace them with your own real cases.
Who we are
About us
Our advisors work with you directly and with insurers on your behalf.
Experienced in general & commercial risks insurance
Who we are
ACE Service Enterprise is an experienced advisor in general and commercial risks insurance. We have handled a wide range of claims for individuals and businesses, so we know what insurers need and how to see a claim through to settlement.
Beyond general insurance, we specialise in group insurance for workers, estate planning and claims management, helping employers protect their teams and families plan with confidence.
- General & commercial risks
- Group insurance for workers
- Estate planning
- Claims management
Partners
Claims management
Good claims management starts long before a loss. We help you prevent problems where possible and resolve them efficiently when they occur.
Before a loss: risk management
We review your operations, premises and contracts to identify exposures, recommend practical risk-control measures, and make sure your policy limits, conditions and warranties match how you actually work. That way there are no surprises at claim time.
When a loss happens: claims support
We guide you on the immediate steps to take, prepare and submit the claim, coordinate with insurers, adjusters and surveyors, and follow up until the claim is fairly settled.
If something happens, contact us as early as possible. Prompt notification protects your position under the policy.
Let's talk
Ready to get covered?
Tell us about your personal or business needs and we'll guide you.
- Independent advice
- Plans built around you
- Help when you claim
Get in touch
Contact us
Phone / WhatsApp+60 12-722 7696
HoursMon–Fri, 9:00–18:00
Office22-02, Jalan Perjiranan 4/2,
Bandar Dato Onn, 81100 Johor Bahru, Johor
Bandar Dato Onn, 81100 Johor Bahru, Johor
Request consultation
Tell us about your personal or business needs and we'll guide you.
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